A Cash on Delivery Website With Dhaka and Outside Dhaka Charges

In Bangladesh, cash on delivery (COD) is still the default way to buy online. Customers want to see the product before they pay, especially from a shop they have not used before. If your website does not make COD simple and clear, many visitors will leave and send you a message instead, or not order at all.

A cash on delivery website is a store where the customer places the order online and pays the delivery person in cash when the parcel arrives. The seller, or the courier, collects the money and the courier sends it back to the seller.

Why a proper COD checkout matters

Taking COD orders through Messenger works for a few orders a day. As you grow, the problems add up:

• Addresses come in pieces across several messages
• Customers ask the delivery charge again and again
• You forget which chat was confirmed and which was not
• Stock gets oversold because nothing updates automatically

A COD checkout fixes this. The customer fills in one form, sees the exact total including delivery, and you receive a clean order. For more background on how COD works with couriers and payouts, read cash on delivery for online shops in Bangladesh.

How COD works on EasyMall

1. Set your delivery charges. In your dashboard, enter one charge for inside Dhaka and one for outside Dhaka. Check the current rate with your courier first, and include any COD charge they take if you want to pass it on.
2. Customer adds products to the cart and goes to checkout.
3. Customer enters details: name, mobile number, full address, and chooses inside or outside Dhaka.
4. The total updates automatically. For example, a cosmetics set at ৳1,200 shows ৳1,270 with a ৳70 inside Dhaka charge, or ৳1,330 with a ৳130 outside Dhaka charge. These numbers are only an illustration; use your own rates.
5. The order appears in your dashboard as New. Stock for those products goes down.
6. You call to confirm and mark the order Confirmed, then hand it to your courier.
7. Mark it Delivered when the courier confirms delivery, or Returned if the customer refuses. Returned and cancelled items go back into stock.

Courier booking from the dashboard with Steadfast, Pathao and RedX is coming soon. Today you book parcels in your courier's own panel or app.

Tips to make COD profitable

COD is convenient for customers but carries risk for sellers: fake orders, refused parcels and money held by the courier. These habits help:

• Show the delivery charge clearly on product pages and in your policies. Hidden charges are a common reason customers refuse parcels.
• Always call before sending, especially for new customers and high-value orders. Our guide to reducing fake orders has a script you can use.
• Ask for an advance delivery charge for outside Dhaka or expensive orders, for example by bKash, if your customers accept it. Explain why in your policy.
• Price with returns in mind. If a few parcels in every batch come back, the return charge has to be covered somewhere. Use the delivery charge calculator with your own courier rates and a return allowance.
• Set a free delivery threshold carefully. Free delivery above a certain amount can raise order size, but only if your margin allows it. Run the numbers in the profit calculator.
• Reconcile courier payouts weekly. Match delivered orders in your dashboard against the money received.

A note on COD charges

Most couriers take a small COD or cash handling charge on the amount they collect, on top of the delivery charge. Some sellers absorb it in the product price; others add it to the delivery charge. Either is fine, as long as the customer sees one clear total before ordering and nothing extra at the door.

Who a COD website is for

• Facebook sellers who already sell COD and want an orderly system
• Clothing, cosmetics, gadget and food shops that sell across the country
• New shops whose customers do not yet trust them with advance payment
• Any seller who wants delivery charges calculated without manual work

Online payment at checkout with bKash, Nagad and cards through SSLCommerz is coming soon. When it arrives, you will be able to offer both COD and online payment from the same store.