An AI Chatbot for Your Online Shop That Replies in Bangla

If you sell online in Bangladesh, you know the routine. You post a new kurti, and within an hour there are thirty messages: "price?", "size ki ki ache?", "Chattogram e delivery koto?". By the time you reply to the last one, the first customer has already bought from another page.

An AI chatbot for an online shop is an assistant that answers these questions automatically, using information about your products and policies. The EasyMall AI assistant lives on your store website and replies to visitors instantly, around the clock.

What the EasyMall AI assistant does

The assistant appears as a chat window on your store website. When a visitor asks a question, it looks at:

• Your products: names, prices, discount prices, descriptions and stock
• Files you upload: PDF, Word or Excel files such as price lists, size charts, fabric details or wholesale terms
• Notes and policies you write: delivery time, delivery charges, exchange and return rules, shop hours

It then writes a reply in the same style the customer used: Bangla, Banglish or English. It can point customers to the right product page so they can order through your cash on delivery checkout.

Why it matters for Bangladeshi sellers

• Speed sells. A customer who gets the price and delivery charge in seconds is far more likely to order than one who waits hours.
• Late-night shoppers. A lot of browsing happens after work and late at night, when you are asleep.
• Fewer repeated questions. The assistant handles the routine ones so you can focus on confirmations, packing and suppliers.
• Consistent answers. It uses your uploaded policies, so every customer hears the same delivery charge and return rule.

For a deeper look at chatbots for local shops, read AI chatbots for online shops in Bangladesh.

How to set it up on EasyMall

1. Create your store and add your products with clear prices, sizes and stock.
2. Open the AI assistant settings in your dashboard.
3. Upload your files. Add your price list, size chart, product catalogue or FAQ in PDF, Word or Excel. You can also type notes directly.
4. Write your key policies: delivery charges for inside and outside Dhaka, typical delivery time, payment method (cash on delivery), and your exchange and return rules.
5. Test it yourself. Ask the questions your customers usually ask, in Bangla and in Banglish, and check the answers.
6. Improve your notes. If an answer is unclear, add a line to your notes or fix the product description, then test again.
7. Keep it updated. When prices change for an Eid offer or a product sells out, update the store so the assistant gives current information.

Tips for better AI replies

• Write facts, not slogans. "Delivery inside Dhaka 1 to 2 days, outside Dhaka 2 to 4 days" helps more than "super fast delivery". Use your real courier times.
• Put size details in text. A size chart image is helpful for customers, but also add the measurements as text or in a file so the assistant can read them.
• Cover the awkward questions. Add your answer for "can I check before paying?", "is it original?" and "do you exchange?"
• Keep one source of truth. If your Facebook post says one price and your website says another, customers lose trust. Update the website first.
• Read the chats. Customer questions show what your product pages are missing.

Who it is for

• Busy Facebook sellers who cannot reply to every message quickly
• Shops with many products and sizes, such as clothing, shoes and cosmetics
• Home businesses where the owner also handles cooking, packing or sourcing
• Any shop that gets traffic at night or during Eid and campaign rushes

Plans and reply limits

The free plan includes 10 AI chat replies to try the assistant. For regular use, Starter (৳699/month) includes 500 replies a month, Growth (৳999/month) includes 1,100 and Pro (৳1,099/month) includes 2,000. You pay by bKash or Nagad Send Money, and save 10% on 6 months or 25% on 12 months. See pricing.